Treat Customers Fairly
At back2credit we are committed to treating our customer fairly. We intend to look after your best interests and treat you fairly in all aspects of your dealing with us.
What we will do for you:
- Provide you with clear information about our products and services including fees and charges
- Provide you with advice that is suitable and takes in account your individual circumstances
- Recommend a debt solution that we consider suitable for you from the available solutions and that you can afford.
- Advise you on alternative free to consumer debt advice and counselling
- We will endeavour to answer any questions you may about our services
- Give you access to our complaint producer if you become unhappy with our services.
What you can help us with:
- Tell us about your income, expenditure, assets and financial circumstances so that we can assess your situation to find out how much you can afford
- Inform us about changes to your circumstances that may affect your ability to pay your chosen debt solution
- Advise us if you don’t understand any part of our service or the product that we have discussed.
- Let us know if you think there are accept of our services that we can improve on.